Payment Policy

Last Updated: 27 December 2025

FragrancePark Inc. is committed to providing a secure, transparent, and convenient payment experience for all customers. This policy outlines accepted methods, processing procedures, security measures, responsibilities, and dispute resolution to ensure a smooth and safe payment experience.

1. Accepted Payment Methods

FragrancePark offers a wide variety of secure payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, Elo, JCB, UnionPay
  • Digital Wallets & Alternative Payments: Shop Pay, Apple Pay, PayPal, Google Pay

All payments are processed via secure, PCI-compliant payment gateways to protect sensitive financial data.

Additional Details:

  • Customers can choose their preferred payment method at checkout.
  • Multiple payment methods may be used for a single order if split payments are supported by the payment gateway.

2. Payment Processing

  • Payments are processed immediately when an order is placed.
  • Orders will not be shipped until payment is successfully authorized.
  • Failed or declined payments will be flagged immediately, and the customer will be notified to update payment information.
  • Orders with unresolved payment issues may be automatically canceled after 24–48 hours.

Tip for Customers: Always ensure sufficient funds or credit limits are available and that billing details match the payment method.

3. Currency & Sales Taxes

  • All transactions are processed in U.S. Dollars (USD).
  • Prices displayed on the website are exclusive of Sales Tax.
  • Applicable U.S. state and local sales taxes are calculated automatically at checkout based on your shipping address.
  • Transparency: The final total, including shipping and taxes, is clearly displayed before you complete your purchase.

4. Payment Security

  • FragrancePark uses SSL encryption to secure all transactions.
  • Sensitive payment data is not stored on our servers; all processing is handled by trusted, certified payment gateways.
  • Digital wallets such as Apple Pay, Google Pay, and Shop Pay provide extra authentication layers, including biometrics or device verification.

Security Practices Include:

  • Continuous monitoring of transactions for suspicious activity
  • PCI compliance for card processing
  • Fraud detection and prevention systems

5. Billing & Verification

  • Customers must provide accurate billing information that matches the payment method used.
  • Orders with incomplete, incorrect, or mismatched billing details may be delayed or canceled.
  • FragrancePark reserves the right to verify billing and identity for high-value orders to prevent fraud.

6. Payment Authorization & Fraud Prevention

  • Orders may be reviewed for suspicious activity.
  • High-risk or flagged orders may be temporarily held for verification.
  • FragrancePark may request additional information (such as ID verification) before processing high-value or unusual transactions.

Purpose: Protects both the customer and FragrancePark from unauthorized transactions and fraudulent activity.

7. Refunds & Chargebacks

  • Refunds follow our Return & Refund Policy.
  • Approved refunds are credited to the original payment method within 7 business days (Mon-Fri).
  • Customers experiencing unauthorized charges or issues with payment are encouraged to contact support immediately.

Chargeback Guidelines:

  • Customers should contact FragrancePark first before filing a chargeback.
  • FragrancePark reserves the right to investigate disputed transactions and provide evidence to the payment processor.
  • Fraudulent or abusive chargebacks may result in account suspension or denial of service.

8. Third-Party Payment Gateways

  • Payments processed via PayPal, Apple Pay, Google Pay, Shop Pay, or credit/debit cards are handled by certified third-party gateways.
  • FragrancePark does not store full payment credentials, ensuring maximum security.
  • Customers may review gateway-specific protection policies for additional security and dispute resolution options.

9. Order Confirmation & Receipts

Upon successful payment, customers will receive an email confirmation containing:

  • Order number
  • Payment summary (without sensitive card details)
  • Billing and shipping addresses
  • Estimated delivery dates

Note: This serves as proof of purchase and may be required for returns or exchanges.

10. Payment Failures

Payment failures may occur due to:

  • Insufficient funds
  • Expired or invalid cards
  • Incorrect billing information
  • Bank restrictions

Customers will be notified via email and have 24–48 hours to resolve payment issues.

Orders with unresolved payment issues may be automatically canceled.

11. Customer Responsibilities

  • Ensure payment method is valid and has sufficient funds.
  • Provide accurate billing and contact information.
  • Review payment details carefully before completing checkout.
  • Contact FragrancePark support immediately if any issues or unauthorized charges occur.

12. Security & Fraud Protection

At FragrancePark, the security of our customers and their transactions is a top priority. We employ advanced monitoring systems and robust security measures to protect against unauthorized or fraudulent activity.

Transaction Monitoring

All orders are carefully monitored for unusual or suspicious activity, including:

  • High-value orders
  • Multiple orders from the same account or address in a short timeframe
  • Payment method inconsistencies or mismatched billing and shipping information

Transactions that appear irregular or high-risk are automatically flagged for further review.

Order Review and Verification

Orders flagged for potential fraud may be temporarily placed on hold while additional verification is performed.

In some cases, our support team may contact the customer directly to confirm details such as:

  • Billing and shipping address verification
  • Payment method ownership confirmation
  • Identity verification for high-value orders

Consequences of Confirmed Fraud

  • Orders confirmed as fraudulent or unauthorized may be canceled immediately.
  • Customers will be notified promptly regarding the cancellation and the reason for the action.
  • FragrancePark reserves the right to refuse service to accounts involved in fraudulent activity.

Protection Measures

  • All payments are processed through secure, PCI-compliant gateways.
  • Sensitive financial information, such as full credit card details, is never stored on our servers.
  • Use of digital wallets (Apple Pay, Google Pay, Shop Pay, PayPal) provides additional layers of authentication and security.

These measures ensure a safe and secure shopping experience, protecting both customers and FragrancePark from fraud or unauthorized activity.

13. Policy Updates

  • FragrancePark reserves the right to update or modify this Payment Policy at any time.
  • Updates will be posted on this page, and the effective date will be displayed.
  • Customers are encouraged to review this page periodically to stay informed.

14. Contact Information

FragrancePark is operated by the company FragrancePark Inc

Registered Company Name: FragrancePark Inc

EIN Number: 82-3303371

Address: 6 Villus Ave, New Rochelle, NY 10801, United States

Email: support@fragrancepark.com

Phone: +1 (914) 494-8690

Live Chat: Available on the website

Business Hours: 9 AM-5 PM, (Mon-Fri) (GMT-05:00) Eastern Standard Time (New York).