Payment Policy
Thank you for shopping with FragrancePark Inc. This Payment Policy explains the payment methods, currency, authorization process, security measures, failed transactions, refunds and billing procedures that apply to orders placed through our website.
By submitting an order, you confirm that you are authorized to use the selected payment method and that the billing information provided is complete and accurate.
1. Accepted Payment Methods
Available payment methods may include:
- American Express
- PayPal
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- Shop Pay
- Visa
- Elo
- JCB
- UnionPay
The payment methods currently available for a particular order will be displayed during checkout. Availability may vary depending on the customer’s device, location, browser, order details and selected checkout method.
FragrancePark cannot guarantee that every payment method listed above will be available for every transaction.
2. Payment Currency
Prices and payments are processed in U.S. dollars unless otherwise indicated during checkout.
If a payment method or financial institution converts the transaction from another currency, the applicable provider may apply its own exchange rate or currency-conversion fee. FragrancePark does not control those rates or fees.
3. Payment Authorization and Processing
When an order is submitted, the selected payment method may be authorized or charged through Shopify and its supported payment providers, depending on the payment method and applicable store payment settings.
A pending authorization is not necessarily a completed charge. Banks and payment providers may temporarily reserve funds while an authorization or transaction is being reviewed.
An order-confirmation email acknowledges that FragrancePark received the order. It does not guarantee final order acceptance, product availability or shipment.
Orders may be subject to payment, billing-address, shipping-address, inventory and fraud-prevention review before they are accepted and shipped.
If an order is canceled after payment has been authorized or collected, FragrancePark will void the authorization or issue an appropriate refund to the original payment method. The applicable bank or payment provider may require additional time to release a pending authorization or post a refund.
4. Payment Security
Payments are processed through Shopify and its supported payment providers. The website uses encrypted HTTPS connections and other security measures designed to help protect information transmitted during checkout.
FragrancePark does not directly receive or store complete payment-card numbers through the ordinary Shopify checkout process.
No method of electronic transmission or storage can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and promptly notifying us if they suspect unauthorized account or payment activity involving an order.
5. Billing Information
Customers are responsible for providing complete and accurate billing information during checkout.
The billing name, address and other information may need to correspond with the information maintained by the bank or payment provider.
Incorrect or incomplete billing information may cause a transaction to be declined, delayed, reviewed or canceled.
6. Failed or Declined Transactions
A payment may be declined or fail because of:
- Incorrect card, billing or account information
- Insufficient funds or an unavailable credit limit
- An expired payment method
- Bank or payment-provider security controls
- Address-verification requirements
- Transaction limits or regional restrictions
- Suspected unauthorized or unusual activity
- A technical problem involving the bank, payment provider, device or network
If a payment is declined:
- Confirm that the payment and billing information has been entered correctly
- Try another available payment method when appropriate
- Contact the applicable bank or payment provider for additional information
- Contact FragrancePark if assistance is still required
For security and privacy reasons, FragrancePark may not receive the specific reason that a bank or payment provider declined a transaction.
7. Duplicate or Pending Transactions
If a transaction appears more than once or remains pending, first review whether the entries are completed charges or temporary authorizations.
A failed or canceled payment attempt may leave a temporary authorization that is later released by the applicable bank or payment provider.
Contact your bank or payment provider for information about its authorization-release time. You may also contact FragrancePark with your order number and the transaction date so we can review the available order information.
8. Prices, Discounts and Sales Tax
Product prices are displayed in U.S. dollars unless otherwise indicated.
Applicable discounts are applied according to the terms of the applicable promotion. Promotional discounts and coupon values cannot be redeemed or refunded as cash unless required by law.
Applicable U.S. sales tax is calculated during checkout based on the order and shipping destination.
FragrancePark may correct a pricing, promotional, tax or listing error and may cancel an affected order when necessary, subject to applicable law. If payment has already been collected for a canceled order, an appropriate refund will be issued to the original payment method.
9. Refunds
Approved refunds are issued to the original payment method unless another method is required by applicable law.
After FragrancePark receives and inspects an eligible return, an approved refund will be issued to the original payment method within seven business days.
The applicable bank or payment provider may require additional time to post the refund to the customer’s account.
Additional return eligibility requirements, exclusions and instructions are explained in our Return & Refund Policy.
10. Payment Disputes and Unauthorized Transactions
If you do not recognize a FragrancePark transaction or believe that an order contains a billing error, contact us promptly at support@fragrancepark.com.
Include the order number, transaction date and a description of the issue when available. Do not send complete payment-card numbers, passwords or other sensitive financial credentials by email.
Nothing in this Payment Policy limits any rights you may have under applicable law or the rules of your bank or payment provider.
11. Order Cancellations
Contact us as soon as possible if you want to request an order cancellation. We will attempt to accommodate the request, but cancellation cannot be guaranteed after processing has begun.
An order that has already shipped cannot be canceled. An eligible product may be returned after delivery in accordance with our Return & Refund Policy.
12. Contact Us
For questions about a payment or order, contact:
FragrancePark Inc.
154 Franklin Ave
New Rochelle, NY 10805
United States
Email: support@fragrancepark.com
Phone: +1 (914) 494-8690
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Eastern Time, excluding federal holidays
We generally respond to customer inquiries within one business day during normal business operations.