Contact Us
Contact FragrancePark for assistance with a product, order, shipment, return, refund or other store-related question.
Customer Service Hours
Our customer-service team is available Monday through Friday, 9:00 AM–5:00 PM Eastern Time, excluding federal holidays.
We generally respond to inquiries within one business day during normal business operations. Messages received outside customer-service hours will be reviewed when business operations resume.
Order Assistance
When contacting us about an existing order, please include:
- Your order number
- The name or email address used during checkout
- A clear description of your question or concern
- Relevant photographs when reporting a damaged, incorrect, incomplete or questionable product
Do not include complete payment-card numbers, account passwords or other unnecessary sensitive information in your message.
Product Questions
If you have a question about a product’s size, concentration, condition, or packaging, contact us before placing your order or before opening the product.
FragrancePark can provide general product information but does not provide medical advice, diagnosis or treatment recommendations.
Contact Information
FragrancePark Inc.
Trade name: FragrancePark
Phone: +1 (914) 494-8690
Email: support@fragrancepark.com
Business and correspondence address:
154 Franklin Ave
New Rochelle, NY 10805
United States
Please obtain return authorization and return instructions before sending any product. The business and correspondence address shown above should not be used for unauthorized returns.