FAQ's

Are your products legitimate?

Of course! We are a one-stop shopping destination for 100% authentic designer fragrances, skin care, hair care, and cosmetics, as all our products sold on our website have brand authorization.
How can I get support?

Check out our frequently asked questions below. If you still can't find your answer, please contact us via our Contact page or sales@fragrancepark.com. Our team is available Monday to Friday 9:00 am - 5:00 pm EST to support you.
What is your shipping policy?

Please refer to the shipping policy.
How long will it take my order to ship?

Processing time: 1–2 business days. Most orders are shipped the same or next business day. During high-volume periods, processing may take up to 2 business days.
How do I check my order status or order tracking?

Order status and tracking updates will be sent via email notifications. If you have any order status questions, contact us at sales@fragrancepark.com with your order number.
What do I do if something is wrong with my order?

In the unlikely event that you have received an item that is damaged or defective, please notify us immediately at sales@fragrancepark.com within 7 days of receiving the order to report the issue. We will work with you to ensure a resolution. Order issues reported outside this timeframe may not be eligible to be reviewed.
How do I cancel or change my order?

We are not able to modify or cancel an order once it has been placed. However, if you decide you’d like to return the product after receiving it, you may. See our return policy for more details.
What is your return policy?

Please refer to the return & refund policy.
What payment methods are accepted?

We accept standard credit cards such as Visa, Discover, Mastercard, and American Express.
What if my order was delivered to the wrong address?

It is the responsibility of the customer to provide an accurate address when entering their shipping information at checkout. No refunds or replacements will be issued for orders confirmed to have been delivered to the address provided at checkout. We strongly recommend double-checking your shipping address during checkout as well as checking the address on your order confirmation email for accuracy. For any questions regarding your order after it has already shipped, please contact the shipping carrier directly with your tracking number ready.