FAQs

Welcome to the FragrancePark FAQ page! Here you’ll find detailed answers to the most common questions about our products, orders, shipping, payments, returns, privacy, and policies.

1. Shipping & Delivery

Q1: Where do you ship?

• FragrancePark ships only within the United States. We do not currently offer international shipping.

Q2: What are your shipping rates?

• Free Shipping on all orders of $69 or more
• $8.95 flat-rate shipping on orders under $69
• Carriers: USPS, UPS and FedEx.

Q3: How long does delivery take?

• Processing Time: 1–2 business days (Mon-Fri)
• Carrier Transit Time: 2–5 business days (Mon-Fri)
• Total  Delivery Time: 3–7 business days (Mon-Fri)
  Delivery times are estimates and may vary due to carrier delays, weather, or unforeseen events.

Q4: How can I track my order?

• Tracking information is emailed within 24 hours of shipment.
• Customers can track packages directly via USPS, UPS and FedEx using the provided tracking number.

Q5: Can I change my shipping address?

• Address changes are allowed within 24 hours of order placement.
• Once processing or shipment begins, address changes cannot be guaranteed.

Q6: What happens if delivery fails or is missed?

• Failed deliveries due to incorrect address, recipient unavailability, or multiple missed attempts may result in the carrier holding or returning the package.
• Additional re-shipping fees may apply.

2. Orders & Cancellations

Q1: Can I cancel my order?

• Orders may be canceled within 24 hours of purchase.
• Once an order enters processing or shipment, cancellation cannot be guaranteed. In that case, follow our Return & Refund Policy after delivery.

Q2: How do I cancel multiple or gift orders?

• Each order must be canceled individually. Provide all relevant order numbers.
• Gift orders follow the same 24-hour cancellation rule. Shipped gifts cannot be canceled but can be returned after delivery.

Q3: What about promotional or discounted orders?

• Orders with discounts or promo codes can be canceled within the standard 24-hour window.
• Refunds will reflect the original purchase price at the time of the order.

3. Returns & Refunds

Q1: What is your return window?

• Customers may request a return within 30 calendar days of delivery.
• Returns after 30 calendar days may only be accepted for defective, damaged, or incorrect items.

Q2: How do I initiate a return?

• Contact support@fragrancepark.com  or call +1 (914) 494-8690.
• Provide your order number, reason for return, and supporting photos if applicable.
• Our team will issue a Return Merchandise Authorization (RMA) and provide instructions. No returns are accepted without prior RMA approval.

Q3: Are there restocking fees?

• No restocking fees apply.

Q4: Who pays for return shipping?

• Return shipping costs are typically the customer’s responsibility unless the item is defective, damaged, or incorrect.
• Use a trackable carrier and consider insurance for high-value items.

Q5: When will I receive my refund?

• Refunds are processed within 7 business days (Mon-Fri) to the original payment method.
• If a refund is delayed, contact support@fragrancepark.com with your RMA and order number.

Q6: What if my return is lost or missing?

• Customers are responsible for ensuring return shipments are trackable.
• Returns lost in transit may not be refunded unless valid tracking information is provided.

Q7: What if the product is damaged or defective?

• Report damaged, defective, incorrect, or missing items within 48 hours of delivery with supporting evidence.
• Approved claims may result in a replacement or refund.

4. Payments & Pricing

Q1: What payment methods do you accept?

• Visa, MasterCard, American Express, Discover, Diners Club, Elo, JCB, UnionPay, Shop Pay, Apple Pay, PayPal, Google Pay.

Q2: Are prices inclusive of taxes?

• All prices are in USD.
• Applicable U.S. sales tax is calculated at checkout based on your shipping address.
• FragrancePark does not charge VAT as we ship domestically within the U.S.

Q3: Is payment secure?

• We use trusted third-party payment processors and industry-standard encryption (HTTPS) to secure all transactions.

5. Privacy & Personal Data

Q1: How is my personal information used?

• Collected information is used for order processing, payment, shipping, customer support, fraud prevention, and legal compliance.

Q2: Do you sell my personal data?

• No. FragrancePark does not sell, trade, or share personal information for profit.

Q3: How can I manage my data?

• California residents: Can access, correct, delete, or opt out of data sale/sharing under CCPA/CPRA.
• All customers: Can contact support@fragrancepark.com or call +1 (914) 494-8690 to manage personal data requests.

Q4: Cookies & tracking

• We use cookies and tracking technologies for analytics, navigation, personalization, and advertising.
• You may manage cookie preferences in your browser settings. Some features may be affected if cookies are disabled.

Q5: Data security

• Industry-standard security measures, including encryption, restricted internal access, fraud monitoring, and secure storage, are in place.

6. Product & Safety Information

Q1: Are your products authentic?

• Yes, FragrancePark guarantees all products are authentic, high-quality, and verified for safety.

Q2: Can I get guidance on product selection?

• Our support team is available Monday–Friday, 9 AM–5 PM (GMT-05:00) Eastern Standard Time (New York), to provide product guidance, fragrance recommendations, and skincare advice.

Q3: Are there risks using your products?

• Products are intended for general use. Customers with allergies or sensitivities should consult a healthcare professional before use.

7. Accessibility

Q1: Is your website accessible?

• Yes. FragrancePark is committed to inclusive design and website accessibility per WCAG 2.1 AA standards.

Q2: What accessibility features are supported?

• Screen readers (JAWS, NVDA, VoiceOver)
• Magnification software
• Speech recognition tools
• Alternative input devices

Q3: What if I encounter a barrier?

• Contact our accessibility team at support@fragrancepark.com or call +1 (914) 494-8690.
• We continuously improve accessibility based on feedback and audits.

8. Legal & Disclaimer

Q1: Is the information on your website legally binding?

• All content is for informational purposes only. FragrancePark is not liable for errors, omissions, or reliance on website content.

Q2: Intellectual property

• All text, images, logos, and product descriptions are owned or licensed by FragrancePark. Unauthorized use is prohibited.

Q3: Limitation of liability

• FragrancePark is not responsible for indirect, incidental, or consequential damages arising from the use of our website or products.

9. Contact Information

FragrancePark is operated by the company FragrancePark Inc

Registered Company Name: FragrancePark Inc

EIN Number: 82-3303371

Administrative Office Address: 6 Villus Ave, New Rochelle, NY 10801, United States

Fulfillment Center (Warehouse): 2020 Ocean Ave, Ronkonkoma, NY 11779, United States

Email: support@fragrancepark.com

Phone: +1 (914) 494-8690

Live Chat: Available on the website

Business Hours: 9 AM-5 PM, (Mon-Fri) (GMT-05:00) Eastern Standard Time (New York).