Shipping policy

FragrancePark Inc. currently ships orders within the United States. This Shipping Policy explains our processing times, estimated delivery times, shipping charges, tracking procedures and how to report a delivery problem.

1. Where We Ship

FragrancePark currently ships only to addresses within the United States. We do not currently offer international shipping.

Some products, including fragrances, aerosols and other items subject to carrier transportation restrictions, may qualify only for certain shipping methods or destinations.

2. Order Processing Time

Orders are generally processed within 1–2 business days, Monday through Friday, excluding federal holidays.

Processing time begins after an order has been submitted and any required payment, address or fraud-prevention review has been completed.

Orders placed on weekends or federal holidays will generally begin processing on the next business day.

Processing time refers to the time required to review and prepare an order for shipment. It does not include carrier transit time.

An order confirmation acknowledges that we received the order. It does not guarantee final acceptance, product availability or shipment.

3. Estimated Delivery Time

After an order has been processed and transferred to the carrier, standard carrier transit generally takes 2–5 business days.

  • Processing time: Generally 1–2 business days
  • Carrier transit time: Generally 2–5 business days
  • Estimated total delivery time: Generally 3–7 business days

Delivery times are estimates and are not guarantees. Actual delivery may be affected by weather, federal holidays, carrier delays, service interruptions, transportation restrictions, address-verification requirements or other circumstances outside FragrancePark’s reasonable control.

4. Shipping Charges

  • Orders of $69 or more: Free standard shipping
  • Orders under $69: $8.95 flat-rate standard shipping

The order subtotal used to determine free-shipping eligibility is calculated after discounts and before applicable sales tax.

If an order falls below $69 after a discount is applied, the $8.95 standard shipping charge will apply.

Any applicable shipping charge will be displayed during checkout before the order is submitted.

5. Shipping Carriers

Orders may be shipped through USPS, UPS or FedEx. FragrancePark selects the carrier and available service based on the product, package, destination and applicable transportation requirements.

Some fragrances, aerosols and other regulated products may be required to travel by ground transportation and may not qualify for expedited or air shipping.

A customer’s preferred carrier or shipping service cannot be guaranteed unless that option is expressly offered and selected during checkout.

6. Tracking Your Order

After an order ships, we will send a shipment-confirmation email containing the available tracking information.

Please allow time for the carrier’s tracking system to update after receiving the shipment notification. A tracking number may not display movement immediately after it is created.

Customers can monitor delivery through the applicable USPS, UPS or FedEx tracking service.

7. Shipping-Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error, contact us as soon as possible at support@fragrancepark.com. We will attempt to assist, but an address change cannot be guaranteed after an order has entered processing or shipment.

FragrancePark is not responsible for delays, failed delivery or loss caused by an incomplete or incorrect address supplied by the customer.

Address-verification requirements may delay processing. We may contact the customer for additional information or cancel an order when the shipping address cannot be verified.

8. Returned or Undeliverable Packages

A package may be returned to us because of an incorrect or incomplete address, recipient unavailability, refusal, unsuccessful delivery attempts or failure to collect the package from the carrier.

If an order is returned as undeliverable, contact us to discuss the available options. Additional shipping charges may apply if the customer requests reshipment and the original delivery failure was not caused by FragrancePark.

Original shipping charges are generally nonrefundable when a package is returned because of an incorrect address, refusal, recipient unavailability, unsuccessful delivery or failure to collect the package.

If a returned package qualifies for a refund, the refund will be handled according to our Return & Refund Policy.

9. Delayed, Missing or Marked-Delivered Packages

If tracking shows that a package is delayed, allow the carrier additional time to complete delivery and review any carrier-provided updates.

If tracking shows “Delivered” but you cannot locate the package, please:

  • Confirm that the shipping address on the order is correct
  • Check around the delivery location, mailbox and surrounding property
  • Check with other household members
  • Check with neighbors, building staff, reception personnel or a mailroom when applicable
  • Contact the carrier using the tracking number
  • Contact FragrancePark if the package still cannot be located

FragrancePark will review the available tracking and order information and assist with an appropriate carrier inquiry when possible. A refund or replacement is not automatically guaranteed and will depend on the circumstances and outcome of the review.

Customers may be required to provide additional information or complete carrier-requested documentation before a missing-package claim can be resolved.

10. Damaged, Defective, Incorrect or Incomplete Shipments

If an order arrives damaged, defective, incorrect or incomplete, contact support@fragrancepark.com promptly after delivery.

Include your order number and clear photographs of:

  • The product received
  • The product packaging
  • The shipping box or mailer
  • The shipping label
  • Any visible damage, defect or discrepancy

Keep the product and all original packaging until our review is complete. Do not discard, use, alter or return the product unless FragrancePark provides instructions.

After reviewing the information, FragrancePark may provide a replacement, refund or another appropriate resolution for an approved claim.

If a return is required, FragrancePark will provide return authorization and instructions. Products should not be sent to our business and correspondence address without prior authorization.

11. Orders Containing Multiple Products

Products in the same order may occasionally be shipped separately. When an order is divided into multiple shipments, separate tracking information may be provided for each package.

Customers will not be charged an additional standard shipping fee solely because FragrancePark divides an order into multiple shipments.

If tracking information is provided for only part of an order, review the shipment-confirmation email or order-status page for additional package information.

12. Order Cancellations and Shipping

Contact us as soon as possible if you want to request an order cancellation or modification. We will attempt to accommodate the request, but cancellation or modification cannot be guaranteed after processing has begun.

An order that has already shipped cannot be canceled. An eligible product may be returned after delivery in accordance with our Return & Refund Policy.

13. Contact Us

For questions about an order or shipment, contact:

FragrancePark Inc.
Email: support@fragrancepark.com
Phone: +1 (914) 494-8690
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Eastern Time, excluding federal holidays

We generally respond to customer inquiries within one business day during normal business operations.