Accessibility Statement

Effective Date: 27 December 2025
Last Updated: 27 December 2025

FragrancePark (“we,” “us,” or “our”) is committed to making our website, products, and services accessible to everyone, including individuals with disabilities. Our goal is to provide an inclusive and seamless online experience, in compliance with the Americans with Disabilities Act (ADA), Section 508, and Web Content Accessibility Guidelines (WCAG) 2.1 AA standards.

We continuously evaluate and enhance our accessibility practices to ensure that all users can access our products and services without barriers.

1. Accessibility Commitment

FragrancePark is dedicated to providing equal access and a seamless shopping experience for all customers, including those with disabilities.

  • Inclusive Design: Accessibility is incorporated into every stage of our website’s design, development, and content creation to ensure barrier-free navigation, browsing, and shopping.
  • User-Friendly Experience: We strive to make our website intuitive, easy to use, and fully accessible, regardless of the device or assistive technology being used.
  • Commitment to All Customers: Our goal is to ensure that everyone can access products, services, and information without limitation or discrimination.
  • Continuous Integration: Accessibility considerations are a core part of ongoing updates, new features, and content additions to maintain a consistently inclusive experience.

FragrancePark is committed to upholding the highest standards of accessibility, ensuring all customers can enjoy a safe, efficient, and enjoyable online shopping environment.

2. Key Accessibility Features

Our website has been designed with multiple accessibility features to support diverse needs:

  • Keyboard Navigation: Users can navigate menus, forms, and interactive elements entirely via keyboard.
  • Screen Reader Compatibility: Content is structured to be read effectively by assistive technologies.
  • Alternative Text for Images: All meaningful images include descriptive alt text to convey content.
  • Consistent Layout: Pages follow a uniform design and navigation structure to reduce confusion.
  • Readable Fonts & Contrast: Text is legible, and color contrast meets accessibility standards.
  • Accessible Forms: Forms, including account registration, checkout, and contact forms, are designed for assistive technology compatibility.
  • Error Identification: Form errors are clearly indicated with instructions for correction.
  • Dynamic Content Accessibility: Pop-ups, modals, and interactive components are accessible via keyboard and screen readers.

3. Assistive Technology Support

FragrancePark is dedicated to ensuring our website is compatible with commonly used assistive technologies, enabling all customers to navigate and interact with our platform effectively.

  • Screen Readers: Our website supports popular screen readers such as JAWS, NVDA, and VoiceOver, providing accessible text-to-speech functionality for visually impaired users.
  • Magnification Software: Users can enlarge text, images, and other content without losing clarity or functionality, supporting low-vision accessibility.
  • Speech Recognition Tools: The website is compatible with voice-command tools to facilitate navigation, form completion, and search functionality.
  • Alternative Input Devices: Users employing alternative input devices, such as switches, adaptive keyboards, or touch screens, can effectively browse and interact with our website.
  • Ongoing Optimization: FragrancePark continuously tests and updates the site to maintain compatibility with new assistive technologies and ensure a smooth, accessible user experience.

Our goal is to provide a seamless and inclusive shopping experience for customers using a variety of accessibility tools and devices.

4. Accessibility Testing & Compliance

FragrancePark is committed to ensuring our website meets recognized accessibility standards through regular testing and evaluation.

Standards Compliance: Our website is designed to align with WCAG 2.1 AA guidelines, addressing key principles of:

  • Perceivable: Ensuring all users can perceive content through text, images, and other media.
  • Operable: Making website navigation accessible via keyboard, screen readers, and other assistive technologies.
  • Understandable: Presenting clear, consistent content that is easy to comprehend.
  • Robust: Ensuring compatibility with current and future technologies and assistive devices.

Testing Methods: Accessibility is verified through a combination of:

  • Manual Checks: Review of website pages and functionality by trained accessibility specialists.
  • Automated Scans: Using advanced tools to detect potential accessibility issues.
  • User Feedback: Incorporating insights from real users to identify and fix practical barriers.

Continuous Compliance: Testing is performed regularly to ensure ongoing alignment with accessibility standards and to promptly address any newly discovered issues.

Through these efforts, FragrancePark ensures that our website remains inclusive, usable, and compliant with accessibility best practices.

5. Known Limitations

While FragrancePark strives to provide a fully accessible website, some limitations may exist:

Third-Party Content: Certain features or content provided by third-party services may not fully comply with accessibility standards.

Legacy Features: Older sections of the website may have incomplete accessibility support.

Prompt Corrections: Identified accessibility issues are reviewed and corrected as quickly as possible to improve user experience.

Customer Support: If you encounter any accessibility barriers, please contact our accessibility team for immediate assistance:

We are committed to ensuring that all users can access our website and services safely and effectively.

6. Reporting Accessibility Issues

We welcome feedback to improve accessibility:

When reporting, please provide:

  • Your contact details
  • A description of the accessibility barrier
  • The affected page URL or feature

We aim to acknowledge and respond within 2 business days and provide a resolution or alternative solution.

7. Alternative Access Options

FragrancePark is committed to ensuring that all customers can access our products and services, even if they encounter difficulties using the website.

Phone Orders: Customers can place orders by calling our support team at +1 (914) 494-8690 during business hours.

Email Assistance: Orders and inquiries can also be submitted via support@fragrancepark.com

Support Services: Our team can assist with:

  • Selecting the right products based on your preferences and needs
  • Placing orders on your behalf
  • Tracking shipments and delivery status
  • Managing your account, including updating contact or shipping information

Inclusive Support: Our team is trained to provide personalized assistance to ensure a smooth and accessible shopping experience for all customers.

FragrancePark is dedicated to making shopping convenient and inclusive, regardless of how customers interact with our website.

8. Ongoing Improvement & Monitoring

FragrancePark is committed to continuous enhancement of website accessibility to provide an inclusive shopping experience for all customers.

Continuous Improvements: Accessibility is integrated into every website update, redesign, and new feature deployment.

Feedback Tracking: Customer feedback regarding accessibility is carefully monitored and used to guide improvements.

Periodic Audits: We conduct regular accessibility audits to identify and address potential barriers.

Examples of Updates:

  • Navigation & Menus: Simplified and consistent structure for easier keyboard and screen reader navigation.
  • Color Contrast Enhancements: Improved readability for users with visual impairments.
  • Screen Reader Optimizations: Ensuring content is accurately interpreted by assistive technologies.
  • Form & Image Labeling: Clear labeling and alt text to make forms, buttons, and images fully accessible.

Through these ongoing efforts, FragrancePark ensures that our website remains compliant, user-friendly, and accessible to everyone, including customers with disabilities.

9. Accessibility Training

At FragrancePark, we ensure that our staff is well-prepared to support accessibility initiatives across our website and services:

  • Comprehensive Training: All employees, including customer service representatives, content creators, and web developers, receive training on digital accessibility best practices.
  • Legal Awareness: Team members are educated on relevant laws and regulations, including the Americans with Disabilities Act (ADA), Section 508, and WCAG 2.1 AA standards.
  • Customer-Centric Approach: Staff are trained to understand and respond effectively to the needs of customers with disabilities, ensuring inclusive communication and support.
  • Continuous Learning: Accessibility knowledge is updated regularly to keep pace with evolving industry standards and technological developments.

This training ensures that every customer receives equal access, support, and guidance throughout their shopping experience on FragrancePark.

10. Legal Compliance

FragrancePark is committed to ensuring that our website and services meet recognized accessibility standards and comply with applicable laws. Our efforts are aligned with:

  • Americans with Disabilities Act (ADA): Ensuring that individuals with disabilities have equal access to our website and online services.
  • Section 508: Complying with federal accessibility requirements for digital content and technology.
  • WCAG 2.1 AA Standards: Following best practices for web content accessibility to support diverse user needs.

Customers have the right to request accommodations or report accessibility barriers at any time. We review and address all accessibility concerns promptly to provide an inclusive online experience for everyone.

Contact for Accessibility Assistance:

FragrancePark is dedicated to maintaining a safe, accessible, and user-friendly shopping environment for all users.

11. Contact for Accessibility Assistance

If you experience any issues or require assistance:

We will respond promptly and provide alternative methods to access products or services if needed.

12. Feedback & Continuous Improvement

At FragrancePark, we value the experiences of all our customers and are committed to continually enhancing accessibility across our website.

  • Customer Feedback: We actively encourage users to share their accessibility experiences, suggestions, or report any difficulties they encounter while navigating our site.
  • Guided Improvements: All feedback is carefully reviewed and used to inform website updates, design enhancements, and accessibility improvements to ensure an inclusive and seamless shopping experience.
  • Timely Action: Our team tracks all submissions and implements prompt, practical solutions to address accessibility barriers.
  • Ongoing Commitment: Accessibility is an ongoing priority. We regularly assess and update our website, tools, and processes to meet or exceed industry standards and evolving best practices.

Customers can provide feedback or request assistance via:

Your input helps us ensure that FragrancePark remains a welcoming, accessible, and user-friendly shopping destination for everyone.

13. Updates to Accessibility Statement

  • FragrancePark reserves the right to update this Accessibility Statement at any time.
  • Updates are posted with the effective date clearly displayed.
  • Continued use of the website constitutes acceptance of the updated accessibility practices.