Cancellation Policy

At FragrancePark, we strive to provide a flexible, transparent, and customer-friendly experience. We understand that sometimes customers need to change or cancel orders. This policy outlines all aspects of order cancellations, ensuring clarity for our customers.

1. Order Cancellation Eligibility

Customers may request a cancellation within 24 hours of placing an order.

Cancellation eligibility is based on the order status:

Pending/Unprocessed Orders: Fully eligible for cancellation.
Processing/Shipment Initiated Orders: Cannot be canceled; return process must be followed after delivery.

Orders placed during high-volume periods (holidays, sales) are also subject to the 24-hour cancellation window.

2. How to Request a Cancellation

To cancel an order, customers should:

Contact our Support Team Immediately:

Email: support@fragrancepark.com
Phone: +1 (914) 494-8690

Provide the following information:

Order Number
Name on the order
Reason for cancellation (optional, helps improve service)

Our team will confirm cancellation status within 24 hours of your request.

Important: No cancellations are processed automatically; you must contact our support team.

3. Orders Already in Processing or Shipped

Once an order has entered the processing or shipping stage, we are unable to guarantee cancellation. At this point, your order may already be prepared, packed, or handed over to the carrier, making it difficult or impossible to stop shipment.

Processing Orders: If your order is being prepared for shipment, cancellation may no longer be possible.
Shipped Orders: Orders that have already been shipped cannot be canceled.

If cancellation is no longer available, customers may receive the order and then follow our Return & Refund Policy to request a return or refund after delivery.

To avoid delays or inconvenience, we strongly recommend contacting our support team as soon as possible after placing an order if you believe a cancellation is needed. Early communication gives us the best chance to assist you before processing begins.

4. Refunds for Canceled Orders

Once an order is successfully canceled within the eligible cancellation window, a full refund will be issued to the original payment method used at checkout.

Refund Method: All refunds are processed back to the same payment method originally used for the purchase.
Processing Time: Once your cancellation is confirmed, the refund will be initiated to your original payment method within 7 business days (Mon-Fri). Please allow an additional 3-5 business days for your bank to reflect the amount in your account
Confirmation Notification: Customers will receive a confirmation email once the cancellation has been approved and the refund has been initiated.
Fees: No cancellation or processing fees are charged for eligible canceled orders.

We aim to process refunds as quickly and transparently as possible, ensuring customers are kept informed throughout the process. If you have any questions regarding your refund status, our support team is always available to assist.

5. Multiple Orders

If a customer places more than one order, each order must be canceled separately.

Cancellation requests must include all relevant order numbers for accurate processing.
If multiple orders are placed around the same time, submitting a single request with multiple order numbers is acceptable, provided all orders are clearly listed.
Cancellation approval depends on the processing status of each individual order.

This ensures accuracy and prevents delays in handling your request.

6. Gift Orders

Orders placed as gifts follow the same cancellation rules as standard orders.

Customers must notify our support team immediately if a gift order needs to be canceled.
Gift orders may be canceled within 24 hours of purchase, provided the order has not entered processing or shipment.
Once a gift order has been shipped, cancellation is no longer possible. However, the recipient or purchaser may follow our Return & Refund Policy after delivery.

7. Promotional or Discounted Orders

Orders placed using promo codes, discounts, or special offers are eligible for cancellation under the standard 24-hour cancellation window.

If the order is canceled successfully, the refund will reflect the exact amount paid at checkout, including applied discounts.
If a promotion expires before the cancellation request is made, the refund amount will still be based on the original purchase price, not the expired promotion value.

All promotional orders are treated fairly and transparently.

8. Special Circumstances

High-Demand or Limited-Stock Products

Some products with limited availability or high demand may be processed and shipped more quickly.
This may reduce the time available to cancel the order.
Customers are strongly encouraged to contact support immediately if cancellation is needed.

System Errors or Duplicate Orders

If an order is placed accidentally or duplicated due to a system error, customers should notify us as soon as possible.
Our team will make every reasonable effort to cancel duplicate orders within the 24-hour cancellation window, provided processing has not begun.

9. Customer Support

Our dedicated support team is available to assist with order cancellations, questions, and concerns.

FragrancePark is operated by the company FragrancePark Inc

Registered Company Name: FragrancePark Inc

EIN Number: 82-3303371

Administrative Office Address: 6 Villus Ave, New Rochelle, NY 10801, United States

Fulfillment Center (Warehouse): 2020 Ocean Ave, Ronkonkoma, NY 11779, United States

Email: support@fragrancepark.com

Phone: +1 (914) 494-8690

Live Chat: Available on the website

Business Hours: 9 AM-5 PM, (Mon-Fri) (GMT-05:00) Eastern Standard Time (New York).

We aim to respond promptly and provide clear guidance for every request.

10. Additional Notes

No Automatic Cancellations: Orders are not canceled automatically. Customers must submit a cancellation request through our support team.
Communication: All cancellation confirmations, updates, and refund notifications are communicated via email or phone.
Documentation: Customers should retain their order confirmation emails and order numbers for reference when contacting support.

11. Legal & Compliance

FragrancePark operates in accordance with U.S. consumer protection laws.

All cancellation terms are clearly disclosed and transparently communicated to customers.

This policy is designed to meet clarity on:

Cancellation eligibility
Processing limitations
Refund timelines

Our goal is to ensure customers can shop with confidence, knowing exactly what to expect.

12. Contact Information

For all order cancellations, questions, or assistance: