Refund policy

FragrancePark Inc. wants customers to understand the return and refund process before placing an order. This Return & Refund Policy explains return eligibility, condition requirements, time limits, shipping responsibilities and refund processing.

Please review the applicable product listing and this policy before ordering. Submitting a return request does not automatically guarantee approval.

1. Return Window

A return request must be submitted within 30 calendar days after the order is delivered.

The delivery date shown by the applicable shipping carrier will generally be used to determine when the return period begins.

Return requests submitted after the 30-day period may not be approved unless otherwise required by applicable law.

2. Products Eligible for Return

Unless an exception described below applies, a product must meet all of the following requirements to qualify for return:

  • The return request is submitted within 30 calendar days after delivery
  • The product is unused and unopened
  • The product remains in its original condition
  • The original packaging, seals, labels and tags remain intact
  • All accessories, components and promotional items included with the product are returned
  • The product was purchased directly from FragrancePark.com
  • The customer provides the applicable order number or order confirmation
  • FragrancePark approves the return before the product is sent

Products that have been opened, used, tested, altered, damaged after delivery or returned without required packaging may not be eligible for return.

3. Products That Cannot Be Returned

The following products are generally not eligible for return unless received damaged, defective, incorrect or incomplete:

  • Products that have been opened, used, tested or altered
  • Products with broken, removed or altered seals
  • Products missing original packaging, labels, tags, accessories or components
  • Products damaged after delivery through misuse, improper storage or failure to follow applicable instructions
  • Products identified as final sale in the applicable product listing before purchase
  • Gift cards
  • Products not purchased directly from FragrancePark.com

These restrictions are applied for product-condition, health, hygiene and safety reasons where applicable. Nothing in this section limits rights that cannot legally be excluded.

4. How to Request a Return

To request a return, contact support@fragrancepark.com or call +1 (914) 494-8690.

Please provide:

  • Your order number
  • The name of the product
  • The reason for the return
  • Clear photographs when the product is damaged, defective, incorrect, incomplete or otherwise different from the order
  • Any other information reasonably required to review the request

If the return is approved, FragrancePark will provide return authorization and shipping instructions.

Do not send a product to FragrancePark without prior authorization. Products sent without authorization, sent to an incorrect address or sent without sufficient identifying information may be refused or may delay the return process.

The business and correspondence address displayed on the website should not be used for unauthorized returns.

5. Return Packaging

Approved returns must be packaged securely to help prevent loss or damage during transit.

Include the original packaging, labels, tags, accessories, components and any promotional items that were supplied with the product.

Do not attach a shipping label directly to a product box when doing so would damage or permanently alter the product packaging. Place the product inside an appropriate protective shipping box or mailer.

6. Return Shipping Costs

The customer is generally responsible for return shipping when a return is requested because of preference, an ordering mistake or another reason not caused by FragrancePark.

If FragrancePark approves a return because the product was received damaged, defective, incorrect or incomplete, FragrancePark will provide the applicable return-shipping instructions.

For customer-paid returns, use a trackable shipping service and consider shipping insurance for higher-value merchandise.

FragrancePark cannot issue a refund for a return that it does not receive unless the loss is otherwise resolved through the applicable shipping carrier or shipping insurance.

7. Damaged, Defective, Incorrect or Incomplete Orders

If a product arrives damaged, defective, incorrect or incomplete, contact FragrancePark promptly after delivery.

Include the order number and clear photographs of:

  • The product received
  • The product packaging
  • The shipping box or mailer
  • The shipping label
  • Any visible damage, defect or discrepancy

Keep the product and all original packaging until the review is complete. Do not discard, use, alter or return the product unless FragrancePark provides instructions.

After reviewing the information, FragrancePark may provide a replacement, refund or another appropriate resolution for an approved claim.

8. Return Inspection

All returned products are subject to inspection after they are received.

A return may be refused or the refund amount may be reduced to the extent permitted by applicable law if:

  • The returned product does not satisfy the approved return conditions
  • The product has been opened, used, altered or damaged after delivery
  • Required packaging, labels, tags, accessories or components are missing
  • The returned product does not correspond to the applicable order
  • The return was sent after the authorized return period

FragrancePark does not currently charge a separate restocking fee for an approved return. This does not require FragrancePark to refund a product that does not satisfy the eligibility and condition requirements of this policy.

9. Refund Processing

After FragrancePark receives and inspects an eligible return, an approved refund will be issued to the original payment method within seven business days.

The applicable bank or payment provider may require additional time to post the refund to the customer’s account. FragrancePark does not control a financial institution’s posting time.

If the original payment method is no longer available, contact us. Any alternative resolution will be subject to available payment-provider options and applicable law.

10. Shipping Charges

Original shipping charges are generally nonrefundable when a return results from customer preference, an ordering mistake, an incorrect address, refusal, unsuccessful delivery or another circumstance not caused by FragrancePark.

Original shipping charges may be refunded when an approved return results from a damaged, defective, incorrect or incomplete product or another error attributable to FragrancePark.

Customer-paid return-shipping expenses are generally nonrefundable unless FragrancePark authorized the expense in advance or reimbursement is otherwise required by law.

11. Partial Refunds

When only part of an order is returned, an approved refund will generally be limited to the amount paid for the eligible returned product.

Promotional discounts are allocated according to the amount actually paid. Promotional discounts and coupon values are not refunded as cash.

If a partial return causes the retained portion of an order to fall below a promotion’s eligibility requirements, the refund may be adjusted to reflect the applicable promotional terms, to the extent permitted by law.

12. Exchanges

Direct exchanges are not currently available.

To obtain a different product, size or variation, request a return for the original eligible product and place a new order.

A replacement provided to resolve an approved damaged, defective, incorrect or incomplete-order claim is not considered a standard exchange.

13. Order Cancellations

Contact FragrancePark as soon as possible if you want to request an order cancellation or modification.

We will attempt to accommodate the request, but cancellation or modification cannot be guaranteed after processing has begun.

An order that has already shipped cannot be canceled. An eligible product may be returned after delivery in accordance with this policy.

14. Refunds for Canceled Orders

If FragrancePark cancels an order after payment has been authorized or collected, FragrancePark will void the authorization or issue an appropriate refund to the original payment method.

A bank or payment provider may require additional time to release a pending authorization or post a refund.

15. Promotional and Final-Sale Products

A discounted product is not automatically a final-sale product.

A product will be treated as final sale only when that condition is clearly disclosed in the applicable product listing or during checkout before purchase.

Final-sale restrictions do not eliminate any rights that cannot legally be excluded, including an appropriate remedy when a product is received damaged, defective, incorrect or incomplete.

16. Contact Information

For questions about a return or refund, contact:

FragrancePark Inc.
154 Franklin Ave
New Rochelle, NY 10805
United States

Email: support@fragrancepark.com
Phone: +1 (914) 494-8690
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Eastern Time, excluding federal holidays

We generally respond to customer inquiries within one business day during normal business operations.