get in touch


Address

FragrancePark Inc

363 Huguenot St,Ste 469

New Rochelle, NY 10801

Direction

 

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is your return policy?

We want to make sure you are completely satisfied with your purchases. If for any reason you are not happy with your purchase, you may return it within 30 days of delivery for a full refund of the purchase price, less shipping and any gift wrapping charges. If you received free shipping on your order and decide to return or exchange that order, a shipping charge of $5.95 (or the actual cost if higher) will be deducted from your refund. Returned merchandise must be unopened and in its original packaging to ensure full credit. A 15% restocking fee will be charged if the product has been opened. Used merchandise can not be returned for credit or refund. All orders over $500 are subject to a 15% restocking fee. Return Authorization Numbers are required on all returns. To obtain a Return Authorization Number, please Click Here to email us and a Customer Service Representative will be happy to assist you.

Which payment methods are accepted in the Online Shop?

We accept MasterCard, Visa, American Express and Discover. For your protection, we check all credit cards for potential fraud. Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order.

How long will delivery take?
U.S. Shipping Charges & Options

 Delivery Method

 Processing Time

 Time in Transit

 Expect package in…

 Delivery Charge

Standard  

1-2 business days*

5-10 business days

6-12 business days**

$6.95 flat rate
Free for orders over $95

Expedited

1-2 business days*

3-5 business days

4-7 business days** $9.95 first item + $0.95 each additional item

Express

1-2 business days*

2-3 business days

3-5 business days** $11.95 first item + $0.95 each additional item
How secure is shopping in the Online Shop? Is my data protected?

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window then the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.

How can I cancel an order?

If for some reason you placed an order you don’t want, please call us immediately to find out whether there is time to cancel the order. We will try to accommodate you but may not be able to in all instances.